Refund and Returns Policy – Allybrite Furniture
Overview
Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we regretfully cannot offer you a full refund or exchange.
To be eligible for a return, the item must meet the following criteria:
- It must be unused and in the same condition as when you received it.
- The item should be in its original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received your refund yet, we recommend taking the following steps:
- Check your bank account again to ensure the refund has not been posted.
- Contact your credit card company as it may take some time for the refund to be officially processed.
- Reach out to your bank, as there may be a processing time involved.
If you have completed these steps and still have not received your refund, please contact us at [email protected] for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged furniture item for the same one, please contact us at [email protected]and send your item to: 6526 Mutokota Cres, Birch Acres, Kempton Park, 1619
Shipping Returns
To return your furniture product, please mail it to: 6526 Mutokota Cres, Birch Acres, Kempton Park, 1619
You will be responsible for paying for your own shipping costs when returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
We recommend considering the use of a trackable shipping service or purchasing shipping insurance for more expensive furniture items. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns of furniture items, please contact us at +27846398927. Our dedicated customer support team is here to assist you.